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Where is your locations?
Do you ship to my country?
What postal service are you using for sending my order?
How long does it take to receive my order?
What are the shipping costs?
Do you offer Express Shipping?
How long does it take for shipping order with Express Shipping?
Do you ship to P.O. Boxes, APO or FPO addresses?
Do you have tracking number for my order?
What forms of payment do you accept?
Can I order items with Cashier's Checks or Money Orders?
Will you charge sales tax on my order?
Do I need to pay for custom duty for my order?
I want to buy multiple items. Is there any discount I can get?
I'm not satisfy with the item I receive. Can I return or exchange my purchase?
What is your return policy?
I have waited for very long time for my purchase but I still have not received it. What can I do?


Where is your locations?
All items are shipped from our warehouse which is located in Hong Kong (Asia). We ship our items to worldwide. However, we do not have traditional shop.

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Do you ship to my country?
Generally, we ship items to worldwide. However, due to limitation of the postal service, we may not post order to some outlying areas. You may have a look for details from the following link: http://app1.hongkongpost.com/calc/eng/destination.php

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What postal service are you using for sending my order?
Order will be posted with either of the following carriers with international airmail shipment: 1. Hongkong Post; 2. A 3rd part express post service (4PX, Chinese Only) to the Hongkong Airmail Center for further outbound delivery to your country. For both of the above services, your local post service will continue the delivery within your country.

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How long does it take to receive my order?
Postage time is different according to the destination. Generally, shipping time for normal or registered airmail is as follow: United States, United Kingdom, Australia and Canada: 7 - 14 working days (not calendar days); Most countries in Europe: 10 -25 working days; Most countries in Asia: 7 - 14 working days; Russia: takes up to 30 working days We usually ship your order within 2 working days after clearance of payment. A few of our orders may take a bit longer time to arrive due to custom stuck or delay in postal service during peak season. If your item not arrives at you before the endtime of the above period, feel free to contact us for further help.

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What are the shipping costs?
We offer FREE airmail worldwide shipping for all products and order weight within 2kg. For order weight above 2kg, overweight charge need to be added. If you want to ship the item with registered airmail (USD$3) or speedpost (express post), you may also need to pay for the upgrade fee. Feel free to contact us. We'll send you a quote for the upgrade cost.

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Do you offer Express Shipping?
Yes. We offer Speedpost (EMS) service for shipment. Feel free to contact us. We'll send you a quote for the upgrade cost.

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How long does it take for shipping order with Express Shipping?
Postage time for Speedpost varies for different locations. Generally, postage to US takes about 3 to 5 business days after clearance of payment. Please refer to the following website for details: http://app1.hongkongpost.com/CGI/speedpost/eng/ds/step1.jsp

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Do you ship to P.O. Boxes, APO or FPO addresses?
We ship to P.O. Boxes, APO or FPO (US) addresses. However, as APO or FPO addresses may take a very long time for order to arrive, we recommend you to upgrade the shipping method to registered airmail as you can track the delivery status of your order from the USPS website.

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Do you have tracking number for my order?
For regular airmail, we have tracking number showing the dispatch evidence only. For detailed tracking, you need to upgrade the shipment to registered airmail (USD$3).

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What forms of payment do you accept?
We accept Paypal payment from all customers.

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Can I order items with Cashier's Checks or Money Orders?
We are sorry that we do not accept Cashier's Checks or Money Orders right now.

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Will you charge sales tax on my order?
No sales tax will be charged.

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Do I need to pay for custom duty for my order?
Generally, we mark orders as GIFT in the custom declaration form. Most of our customers do not need to pay for the tax according to our experience. However, for a few large orders, your local custom may charge you duty tax according to the value of the order. Please understand we will not responsible for any of these charges.

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I want to buy multiple items. Is there any discount I can get?
If you are going to buy multiple items, please contact us for details about combined shipping discount.

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I'm not satisfy with the item I receive. Can I return or exchange my purchase?
All items being sent are checked before shipping, we are sorry that you are unhappy with it. We strive to please every single customer, and this is why we offer a 30 days (counted from the day we ship your item) money back guarantee on all our products. Please contact us concerning the issue and we'll follow up the case for you.

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What is your return policy?
Generally, *all items are returnable within 30 days after purchase. However, as we ship items from overseas, please contact us for further details for returning shipping fee and address. *Any product that are expendable may not applicable for return. Please contact us for further help.

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I have waited for very long time for my purchase but I still have not received it. What can I do?
Overseas postage time varies from time to time even for the same destination. If you still have not received your order within the suggested time period, please do not hesitate to contact us for further help.

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Last Updated: 2 Nov 2017 05:18:03 PDT home  |  about  |  terms  |  contact
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